Question & Answers

Q1: Are there any restrictions on product browsing and viewing?
      Generally, there are no special restrictions on conventional product browsing behaviors. For partial special types of goods, the viewing scope may be adjusted appropriately according to user authentication conditions, and we will maintain flexible and reasonable viewing rules.
Q2: How long will the product browsing record be retained?
      The system will retain user browsing records for a reasonable period. We will regularly sort out and optimize record storage content to ensure normal viewing and query of user historical browsing data.
Q3: Why is the searched product inconsistent with the expected demand?
      Product search results are matched according to keyword relevance and product attribute tags. The system will continuously optimize the matching algorithm to make search results fit user demands as much as possible.
Q4: Can I shield irrelevant product recommendations?
      Partial irrelevant recommendation content supports manual shielding operation. We will gradually upgrade the recommendation screening function to improve the accuracy of product push for users.
Q5: What should I do if the page loading speed is too slow?
      Slow page loading may be affected by network environment and device status. You can try adjusting the network or clearing the cache, and our system will also optimize the loading efficiency regularly.